Text copied to clipboard!
Title
Text copied to clipboard!Ticketing Agent
Description
Text copied to clipboard!
We are looking for a Ticketing Agent to join our team and provide exceptional service to customers seeking travel arrangements, event tickets, or other booking services. As a Ticketing Agent, you will be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency. Your role will involve managing ticket sales, resolving customer inquiries, and maintaining accurate records of transactions. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment. You will also be responsible for staying updated on the latest travel or event schedules, policies, and promotions to provide accurate information to customers. This position requires attention to detail, problem-solving skills, and the ability to handle multiple tasks simultaneously. If you are passionate about delivering outstanding customer service and have a knack for organization, we encourage you to apply for this role. Join us and be part of a dynamic team that values excellence and customer satisfaction.
Responsibilities
Text copied to clipboard!- Assist customers with ticket purchases and reservations.
- Provide accurate information about schedules, pricing, and policies.
- Handle customer inquiries and resolve issues promptly.
- Maintain accurate records of transactions and bookings.
- Stay updated on travel or event schedules and promotions.
- Ensure compliance with company policies and procedures.
- Upsell additional services or products when appropriate.
- Collaborate with team members to improve customer experience.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in customer service or ticketing is a plus.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Proficiency in using ticketing or reservation software.
- Attention to detail and problem-solving skills.
- Flexibility to work evenings, weekends, or holidays if required.
- Basic math skills for handling transactions.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in customer service or ticketing?
- How do you handle difficult or irate customers?
- Are you comfortable working with ticketing or reservation software?
- Can you provide an example of a time you resolved a customer issue?
- How do you prioritize tasks in a fast-paced environment?
- Are you available to work flexible hours, including weekends or holidays?
- What strategies do you use to upsell services or products?
- How do you ensure accuracy in handling transactions and bookings?
